Okbajee VIP's Terms & Conditions

1 General Terms & Conditions

Okbajee VIP (hereinafter referred to as the "Platform" or "we") is an online gaming service operating under an international license. These Terms and Conditions apply between the Platform and its members (hereinafter referred to as "users").

By using this website, registering an account, or accessing any of our services, you acknowledge that you have read these Terms and Conditions and agree to be bound by them. If you do not agree, please refrain from using our Platform.

Okbajee VIP reserves the right to update these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication. We recommend checking this page regularly to stay informed.

2 Account Registration & Eligibility

To register on Okbajee VIP, you must meet the following requirements:

• You must be at least 18 years of age.
• You must hold a valid national ID or passport in your own name.
• You must not be a resident of a jurisdiction where online gaming is prohibited by law.
• All information provided during registration must be truthful, accurate, and complete.
• Each individual may only create one account.

If any inconsistencies are found in the information you have provided, or if it is established that you are operating multiple accounts, Okbajee VIP reserves the right to suspend or terminate your account at any time and forfeit all balances.

A valid mobile number and email address are required at registration. This information will be used to verify your account and for communication purposes. Providing incorrect details may prevent account verification and could result in withdrawal delays.

3 KYC Verification Process

To make a withdrawal on Okbajee VIP, you must first complete KYC (Know Your Customer) verification. This process follows international financial regulations and helps prevent fraud.

• Proof of Identity: A clear photo of your National ID (NID), passport, or driving license.
• Proof of Address: A utility bill, bank statement, or government-issued document (issued within the last 3 months).
• Payment Verification: Proof of ownership of the payment method used.

KYC verification is typically completed within 24–48 hours. Withdrawal requests will not be processed until verification is complete. Once verified, you won't need to go through the process again — unless your personal details change.

4 Deposit & Withdrawal Policy

The following rules apply to deposits and withdrawals on Okbajee VIP:

• Minimum deposit amount: BDT 500 (five hundred taka).
• Minimum withdrawal amount: BDT 1,000 (one thousand taka).
• Maximum daily withdrawal limit: BDT 500,000 (five hundred thousand taka).
• Withdrawals must be made using the same payment method used for the deposit.
• Withdrawals are not permitted until the bonus has been fully wagered.
• Withdrawals to third-party payment accounts are strictly prohibited.

Deposits are usually credited to your account instantly. If your deposit does not appear within 30 minutes, please contact us via live chat and provide your transaction reference number.

Okbajee VIP does not charge any transaction fees on deposits or withdrawals. However, your payment provider (bKash, Nagad, Rocket) may apply their own fees — those are governed entirely by their own policies.

5 Bonus & Promotion Terms

Okbajee VIP offers a variety of bonuses and promotions. Each bonus comes with its own specific terms that must be followed. The general bonus rules are outlined below:

• The welcome bonus is available to new members only and applies once at the time of the first deposit.
• Bonus funds cannot be withdrawn directly — the required wagering must be completed first.
• Once a bonus is claimed, you generally have 30 days to complete the wagering requirements.
• Multiple bonuses cannot be combined unless explicitly stated in the promotion.
• If bonus abuse is suspected, Okbajee VIP reserves the right to cancel the bonus and investigate the account.
• Winnings from free spins can be cashed out up to a maximum of BDT 5,000 — unless a different limit is stated in the promotion.

6 Responsible Gaming Policy

Okbajee VIP believes gaming should be entertainment — not a source of stress. We are committed to the well-being of our members and offer the following tools:

• Deposit Limits: Set daily, weekly, or monthly deposit limits.
• Session Limits: Limit your continuous play sessions.
• Self-Exclusion: Take a break from the platform for a set period of time.
• Account Cooldown: Temporarily disable your account.

If you feel that gaming is having a negative impact on your life, please contact our Responsible Gaming Visit the page. Our support team is always ready to assist you.

7 Prohibited Activities

The following activities are strictly prohibited on Okbajee VIP:

1. Managing an account on someone else's behalf or allowing others to use your account.
2. Creating multiple accounts by the same individual or household.
3. Placing artificial bets or coordinated play with the intent to abuse the bonus system.
4. Attempting hacking, phishing, or any form of cyber attack.
5. Using automated bots or scripts to play games.
6. Depositing funds obtained from illegal sources (money laundering).
7. Registering under a false identity or submitting fraudulent documents.
8. Threatening, harassing, or discriminating against other users.

Involvement in any of the above activities will result in immediate account closure, forfeiture of all balances, and a report to law enforcement authorities where necessary.

8 Personal Information & Privacy

Okbajee VIP is committed to protecting your personal information. To learn how we collect, store, and use your data, please refer to our Privacy Policyare described in detail.

In short, we use your information to:

• For account verification and management purposes.
• To process financial transactions.
• To send relevant promotions and offers.
• To prevent fraud and ensure security.
• To fulfill legal and regulatory obligations.

We do not sell your information to third parties. Data may only be shared in limited circumstances with service partners necessary to deliver our services, or with regulatory authorities when legally required.

9 Account Suspension & Termination

Okbajee VIP may suspend or permanently close an account under the following circumstances:

• Any violation of these Terms and Conditions.
• Failure to complete KYC verification or providing false information.
• Account inactivity for an extended period (more than 12 months).
• Suspected suspicious financial activity or money laundering.
• At the user's own request.

If a verifiable balance exists prior to account closure, it will generally be refunded provided no rule violations have occurred. In cases of rule violations, all balances and bonuses will be forfeited.

10 Limitation of Liability

Okbajee VIP accepts no responsibility for the following:

• Games being interrupted due to technical issues or server outages.
• Failed transactions due to loss of internet connection.
• Delays or failures caused by third-party payment gateways.
• Account information being compromised due to the user's own negligence.
• Force majeure events such as natural disasters or government directives.

We always strive to provide the highest quality service. Should any technical disruption occur, we will work to resolve the issue as quickly as possible.

11 Changes to Service

Okbajee VIP reserves the right to modify, suspend, or discontinue its services, game library, bonus offers, or any feature at any time. For significant changes, we will endeavor to notify members in advance via email or an on-platform notice.

If a game provider shuts down a game or removes it for technical reasons, any active bets on that game will be cancelled and the full amount refunded.

12 Contact & Complaints Process

For any questions, complaints, or disputes, please reach out to our customer service team first. We aim to respond within 72 hours. Contact methods:

• Live Chat: Available 24/7, average response time 2–5 minutes.
• Email: [email protected] (responses are typically sent within 24 hours).

When submitting a complaint, please provide your account ID, transaction reference number, and a detailed description of the issue. This helps our team resolve the matter as quickly as possible.