Okbajee VIP's Privacy Policy

1 Introduction & Applicability

Okbajee VIP ("we", "us") is fully committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information. By using our website or app, you agree to this policy.

This policy applies to all services on the Okbajee VIP platform — including the website, mobile app, live chat, and all other digital channels. We may update this policy from time to time, so we recommend visiting this page regularly.

2 What Information We Collect

Okbajee VIP only collects information necessary to provide its services. The types of information we collect include:

Type of Information	Example	Reason for Collection
Identity Information	Name, date of birth, NID/passport number	KYC Verification & Age Confirmation
Contact Information	Mobile number, email address	Account Verification & Communication
Financial Information	BKash/Nagad/Rocket number, transaction history	Payment Processing
Technical Information	IP address, device information, cookies	Security & Fraud Prevention
Gaming Activity	Bet history, wins/losses data	Responsible Gaming Monitoring

We do not collect sensitive information such as religion, political views, or health data — unless required by law.

3 How We Collect Information

Okbajee VIP collects your information in the following ways:

• Directly Provided Information: Information you provide directly during registration, KYC verification, or when contacting customer support.
• Automatically Collected Information: Information collected through cookies, log files, and tracking technologies while you use our platform.
• Third-Party Information: Information received from payment gateways or identity verification agencies.
• Public Sources: Information obtained from government or public records as required by law.

4 Purpose of Data Use

Okbajee VIP uses your information for the following purposes. Each use is grounded in a clear legal basis:

• Account creation, management, and verification.
• Ensuring deposits and withdrawals are processed securely.
• Prevention of fraud, money laundering, and other illegal activities.
• Providing customer support and resolving issues.
• Compliance with legal and regulatory obligations.
• Improving the platform experience and identifying technical issues.
• Taking necessary measures related to Responsible Gaming.
• Sending you relevant promotions and bonus offers with your consent.

5 Data Sharing & Disclosure

Okbajee VIP may share your information with third parties in the following limited circumstances:

• Payment Providers: Relevant information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions.
• KYC Partner: With authorized verification agencies for identity verification purposes.
• Technology Partners: With technology providers responsible for server hosting and platform operations.
• Law Enforcement: Where required by a court order or legal obligation.
• Regulatory Authority: Providing information required to comply with licensing conditions.

All third parties operate under strict confidentiality agreements and may only use your data for its intended purpose. They are not permitted to use or sell your information for any other reason.

6 Cookies & Tracking Technologies

Okbajee VIP uses cookies to enhance your browsing experience. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Essential for the platform to function properly — these cannot be disabled.
• Functional Cookies: Remembers your preferences and settings (such as language and login details).
• Analytics Cookies: Collects anonymized data to help us understand how the platform is used.
• Security Cookies: Used to prevent fraud and cyber attacks.

You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some platform features.

7 Data Retention Period

Okbajee VIP retains your information for defined periods. Once a period expires, the data is securely deleted or anonymized:

• Account Information: While the account is active + 5 years after closure.
• Financial Transactions: 7 years as required by legal obligations.
• KYC Documents: 5 years after account closure.
• Customer Service Records: 3 years after last contact.
• Technical Logs: 90 days after collection.

8 Your Rights

As an Okbajee VIP user, you have the following rights:

1. Right to Access: You can find out what information we hold about you.
2. Right to Rectification: You may request corrections to any inaccurate or incomplete information.
3. Right to Erasure: Under certain conditions, you may request that your information be deleted.
4. Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
5. Right to Object: You may object to your information being used for marketing purposes.
6. Right to Portability: You can receive your information in a structured format.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days. Please note that certain legal obligations may prevent us from fulfilling every request — in such cases, we will explain why.

9 How We Protect Your Information

Okbajee VIP follows the highest industry standards to protect your information. Our security measures include:

• 256-bit SSL/TLS Encryption — All data transmissions are secured.
• AES Encryption — For stored sensitive data.
• Firewall & Intrusion Detection System — To defend against cyberattacks.
• Two-Factor Authentication (2FA) — To protect account access.
• Regular Security Audits — To identify and address vulnerabilities.
• Restricted Staff Access — Only authorized staff can access your information.

10 Minor Protection

Okbajee VIP is strictly not intended for anyone under the age of 18. We do not knowingly collect or process information from minors. If we become aware that a minor has registered on our platform, we will immediately close the account and delete any information collected.

If you believe your child is using our platform, please contact us immediately.

11 International Data Transfers

Okbajee VIP's servers and some third-party partners may be located outside Bangladesh. In such cases, we ensure that:

• Data transfers are carried out with appropriate safeguards in place.
• Recipient parties adhere to privacy standards equivalent to ours.
• All applicable laws and regulations are complied with.

12 Policy Updates

Okbajee VIP may update this Privacy Policy from time to time. For significant changes, we will notify you in advance by email or via a notice on the platform. Any updated policy takes effect from the date it is published.

After each update, the "Last Updated" date at the top of the page will be revised. Continued use of your account constitutes acceptance of the updated policy.

13 Contact

For any privacy-related questions, complaints, or requests, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7, average response time 2–5 minutes.

We will process your privacy-related requests within 30 days. Complex requests may take longer — in such cases, you will be notified.